Eye Care Etc. 9 Warren Street Randolph MA 02368 POSITION SUMMARY: The Eye Care Coordinator will provide front office support, ophthalmic and optical assistance by answering phone, verifying patient insurances, scheduling appointments, collecting & documenting patients medical and ophthalmic data into their electronic health record (EHR); follow up on patients and patient requests; triage patient phone calls and requests; perform routine or special testing procedures independently or with a provider; provide coverage in the Optical Shop and participate in Eye Care Services daily operations. The Eye Care Coordinator will also provide office and optical support in other owned and operated optical/optometric sites as needed. The position reports to the Office Manager with accountability to the providers. RESPONSIBILITIES: 1. Assist Eye Care providers with patient care: a. Perform pre-visit planning in preparation of patient appointment b. Perform and record pretesting as directed by Eye Care providers including visual acuities, auto-refraction, lensometry, color vision, stereopsis and iCare tonometry. c. Perform ancillary testing as directed by Eye Care providers including OCT, visual fields, fundus photography and pachymetry d. Provide contact lens insertion and removal training; assist with patient instructions 2. Provide patient care support: a. Triage walk in patients or urgent care phone calls b. Process and facilitate patient requests for medication refills c. Process and facilitate patient requests for prescription copies d. Review schedules and report scheduling errors e. Monitor and follow up on medical record requests f. Assist with scheduling external appointments including follow up to insure patient was seen and a report is received g. Follow up with patients who do not keep follow up or urgent appointments h. Answer incoming calls, schedule appointments and verify patients insurance i. Collect required payments j. Submit and track prior authorizations k. Assist with completion of forms and letters 3. Maintain exam rooms: a. Open and set up exam rooms at the beginning of each session and close at the end of session b. Keep all exam rooms properly stocked and equipment appropriately cleaned c. Follow health center protocols regarding sterilization d. Report and monitor equipment repair needs including routine maintenance and periodic equipment calibration e. Report and monitor housekeeping and facilities needs 4. Maintain medical and pharmaceutical supplies: a. Perform monthly medical supply inventory and ordering b. Perform monthly diagnostic pharmaceutical inventory and ordering c. Monitor diagnostic pharmaceuticals for expiration dates and do not use after dates. Dispose of medications according to protocols d. Monitor and log medication refrigerator temperature 5. Maintain Contact Lens inventory: a. Perform quarterly inventory and order of trial contact lenses b. Maintain inventory of contact lens solutions c. Monitor trial contact lenses and contact lens solutions for expiration dates and properly dispose of expired items 6. Optical Shop: a. Assist in Optical Shop including assisting patients with frame and lens selection, placing patient orders for eyeglasses and contact lenses b. Assist Optical Assistant with frame inventories c. Assist Optical Assistant with telephone calls and other duties as needed QUALIFICATIONS: Possess a high school diploma and at least two years experience as a medical or optometric assistant. Certified Ophthalmic Assistant or Technician preferred. Optical dispensing experience a plus. Possess an active commitment to excellence in patient care, a desire to improve wellness of our community, an appreciation of community needs, a culturally competent individual, and someone who is excited about the opportunity to deliver eye services. Bilingual strongly preferred POSITION LEVELS This OA/OT position has three levels of competence/classification. The distinction between the three levels derives chiefly from competence, credentials and complexities of assignment. Normally, a newly hired employee without or with limited experience/without certification but adequate formal training (on going on-site) would be employed as an OA. As the employee acquires competence to the full requirements of the next level through experience, training and certification, he/she could be promoted to the next appropriate certified level: COA or COT. PROFESSIONAL BEHAVIOR: Demonstrates characteristics of responsibility and accountability. Maintains confidentiality at all times. Maintains discretion of conversation in work areas. Is pleasant, courteous, and considerate of patients, co-workers, and external professional contacts. Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently. Maintains appropriate chain of command. Participates in continuing education for personal and professional growth. Maintains patient's right to privacy, assuring dignity in the provision of care and is discreet in all communications, written and oral, about the patient's care. INTERPERSONAL SKILLS Utilizes tact, courtesy, patience, and discretion in dealing with others. Possesses the ability to maintain a stable presence under stress due to pressure of the work environment. PHYSICAL REQUIREMENTS: Physical demands requiring lifting of small pieces of equipment, boxes, and /or patients not to exceed forty (40) pounds. Mostly standing and walking required. Visual acuity sufficient for frequent reading and computer use. Hearing acuity sufficient for holding conversation with or without audio devices. Eye Care Etc. is an Equal Opportunity Employer, M/F/D/V encouraged to apply Employment Type: Full Time Years Experience: 1 - 3 years
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.