The Dispatcher will work to ensure provide world class customer service to Hertz customer throughout the car rental process, along with showing ownership to help ensure customers have a positive experience. The key responsibilities and accountabilities for the incumbent are defined below:
**1. Pre-assign reservations not auto-assigned**
+ Choice Web App (CWA) will automatically assign ~80% of reservations
+ Ensure Transporters stall specific reserved equipment as needed
+ Pre-assign certain reservations for Gold and non-Gold (e.g., Platinum, special equipment, etc...)
+ Manually add certain Gold reservations to board
**2. Manage the Lot**
+ Redirect Transporters as needed to achieve the desired vehicle mix (i.e., class, miles, N/L) and quantity (i.e., hourly inventory vs. reservations) in each zone of the lot
+ Ensure an adequate supply of up-sell inventory is available in Reserved zone for counter CSRs
+ Conduct lot check hourly to ensure cars are stalled successfully.
**3. Prevent Vehicle Holds in Choice Lots**
+ Monitor in real-time the Holding Tank (Fuel Island) and ensure non-rentable cars are moved out of stalls.
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
**Job ID** _177699_
**\\# Positions** _2_
**Category** _RAC Operations_
**Position Type** _Regular Full Time_ Associated topics: call, communication specialist, dispatch, emd, emt, police, public safety, service representative, telecommunications, telecommunicator
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.